ICICI - Bitter Experience

I had very bitter experience with ICICI for couple of times now, and of course, on the both the occassions I did something wrong. I admit that. When everything is going fine, who will go to Bank these days. We have internet Banking, tele banking, mobile banking. If something goes wrong, then only people do go to bank and ask for the correction. If Bank is not able to rectify it or if it says it will take some time (atleast 2 months), then I don't rate that Service Average. It is poor service.

I met a ICICI prudential Sales Executive and he explained me some Investment plan. I have given him cheque without going to Bank/Prudential and filled Application Form. He told me it would take 15 Days to get processed and for recieving Documents. Its more than 40 Days now and no response from that person. Whenever I called up him, he told me that he would enquire. Finally, I decided to walk into near by Prudential Office. There the response is we cannot track just by Name/Mobile Number. I asked her, is it true that anybody can carry ICICI prudential Application forms and sell policies? She told me that No that was not the case, But We could not track on Person Name. She suggested me to stop the Cheque payment and if I wish, she can send a person to take policy.

If at all ICICI can track of variuos channels(Bank, Prudential, DSC) whom they are giving license to sell their policies, why do they that?



@kova